Return & Refund Policy

Last Updated: October 7, 2026

At NIXXIT, we want you to feel confident in your purchase. If you're not satisfied with your order, we're happy to help.

30-Day Returns

We accept return requests within 30 days of receiving your order.

We understand that you may need to try NIXXIT to determine whether it's right for you. Products that have been opened or tried may still be eligible for a refund, provided the original product is returned to us.

To receive a full refund of the product purchase price, you must return the original product, including any remaining contents.

Proof of purchase is required.

How to Start a Return

To request a return, email info@nixxit.com within 30 days of receiving your order. Please include your order number and reason for the return.

Once your return request is approved, we'll provide instructions for sending the product back.

Customers are responsible for return shipping costs. Original shipping charges, if applicable, are non-refundable, except where required by law.

Please do not send products back without contacting us first.

Return Mailing Address

NIXXIT
7040 Avenida Encinas #104
Carlsbad, CA 92011
United States

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us at info@nixxit.com as soon as possible.

Please include your order number and photographs of the product and packaging when available.

We'll review the issue and arrange an appropriate replacement or refund.

If a return is required due to our error or a defective product, NIXXIT will cover the return shipping cost.

Lost or Missing Packages

If USPS tracking shows your order as delivered but you have not received it, please first check your mailbox, surrounding property, and with household members or neighbors.

If the package cannot be located, you must initiate a missing mail or delivery investigation directly with USPS.

USPS Missing Mail: https://www.usps.com/help/missing-mail.htm

Once your request has been submitted, please contact us at info@nixxit.com with your order number and USPS case number.

Packages marked delivered are not automatically eligible for a replacement or refund. Each reported missing delivery will be reviewed individually based on tracking information, carrier findings, and applicable consumer protection requirements.

Non-Returnable Items

Custom-made or personalized products and gift cards are not eligible for standard returns, except where required by law.

Refunds

Once we receive and inspect your returned product, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for your bank or credit card provider to process the refund.

Questions or Assistance

For questions about returns, refunds, or your order, please contact our customer support team.

Email: info@nixxit.com

Mailing Address:
NIXXIT
7040 Avenida Encinas #104
Carlsbad, CA 92011
United States

Our customer support team typically responds within one business day.